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Feedback Survey
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Ombuds Survey
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Please answer the following questions about your experience with the UVic Ombudsperson.
1) How did you hear about the Ombuds office?
2) When you contacted the Ombuds office, were you aware of the following services? Check all that apply.
Academic accommodations (an individualized modification of environments, materials or requirements which provides the student with an alternative means of meeting essential course or program requirements)
Academic concessions (being unable to complete the coursework after the academic drop deadline)
Academic integrity (accusations of cheating or plagiarism)
Appealing decisions of UVic staff (grades, fees, admissions)
Assistance with graduate supervision
Training groups in conflict resolution
3) How long ago did you request help from the Ombuds office?
Under three months
Three to six months
Six to twelve months
More than twelve months
4) What did you contact the Ombuds office regarding?
Academic accommodations
Academic concessions
Academic Integrity
Appeal of a UVic decision
Graduate supervision
Training
Other
5a) How well did the Ombudsperson meet your expectations in regard to timeliness of initial response?
Exceeded expectations
Met expectations
Below expectations
5b) How well did the Ombudsperson meet your expectations in regard to professionalism?
Exceeded expectations
Met expectations
Below expectations
5c) How well did the Ombudsperson meet your expectations in regard to their explanation of how they could help or giving appropriate referrals?
Exceeded expectations
Met expectations
Below expectations
5d) How well did the Ombudsperson meet your expectations in regard to timeliness and relevance of updates?
Exceeded expectations
Met expectations
Below expectations
5e) How well did the Ombudsperson meet your expectations in regard to confidentiality?
Exceeded expectations
Met expectations
Below expectations
5f) How well did the Ombudsperson meet your expectations in regard to working with you to meet special needs/requirements?
Exceeded expectations
Met expectations
Below expectations
5g) How well did the Ombudsperson meet your expectations in regard to respect?
Exceeded expectations
Met expectations
Below expectations
5h) How well did the Ombudsperson meet your expectations in regard to confidentiality?
Exceeded expectations
Met expectations
Below expectations
5i) How well did the Ombudsperson meet your expectations in regard to overall performance?
Exceeded expectations
Met expectations
Below expectations
6) If going to the Ombuds office had not been an option for you, where would you have gone for help?
7) If you received a referral or self-help information from the Ombudsperson, did it help in resolving your issue?
8) Were you satisfied with the outcome of your issue?
9) Did you require special accommodations from the Ombuds office, and did you receive it?
10) Would you recommend the Ombuds office to someone else?
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