WHAT TO EXPECT FROM THE OMBUDSPERSON
They will:
- Listen
- Inform you of relevant policies and procedures
- Inform you of your rights & responsibilities
- Help identify options for resolution
- Identify constructive approaches and give you feedback
They may, with your permission:
- Talk to someone about your situation
- Facilitate communication
- Assist in resolving the problem informally
- Review or investigate
They will not:
- Decide what is right or wrong
- Take sides like an advocate or lawyer
- Provide legal advice or counselling services
- Advocate for an individual case
- Compel actions or overturn decisions
WHAT TO EXPECT
The Ombudsperson will:
- Listen
- Inform you of relevant policies and procedures
- Inform you of your rights & responsibilities
- Help identify options for resolution
- Identify constructive approaches and give you feedback
The Ombudsperson may, with your permission:
- Talk to someone about your situation
- Facilitate communication
- Assist in resolving the problem informally
- Review or investigate
The Ombudsperson will not:
- Decide what is right or wrong
- Take sides like an advocate or lawyer
- Provide legal advice or counselling services
- Advocate for an individual case
- Compel actions or overturn decisions