INDEPENDENT
IMPARTIAL
CONFIDENTIAL

The ombuds office is an independent, impartial, and confidential resource for undergraduate and graduate students and other members of the University of Victoria community. The ombudsperson helps resolve student problems or disputes fairly. The ombudsperson can:

help you understand your options, rights and responsibilities
coach you in constructive ways of raising an issue or complaint
facilitate communication or problem-solve
assist in the use of appeal procedures
investigate and make recommendations

Find out how we can help

INDEPENDANT
IMPARTIAL
CONFIDENTIAL

The ombuds office is an independent, impartial, and confidential resource for undergraduate and graduate students and other members of the University of Victoria community. The ombudsperson helps resolve student problems or disputes fairly. The ombudsperson can:

help you understand your options, rights and responsibilities
coach you in constructive ways of raising an issue or complaint
facilitate communication or problem-solve
assist in the use of appeal procedures
investigate and make recommendations

Find out how we can help

I NEED HELP WITH…

ACADEMIC ACCOMMODATIONS

Academic accommodations are ways to remove barriers to education due to disabilities or medical conditions.

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ACADEMIC CONCESSION

Can’t write a midterm or final? Need an extension? Failed a class? Find out more about an academic concession.

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ACADEMIC INTEGRITY

Have you been accused of cheating or plagiarising?

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APPEALS

Depending on the nature of the issue, students may be able to appeal a decision made by university administrator or staff.

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GRADUATE SUPERVISION

Graduate studies are exciting and challenging at the same time. Find out ways to navigate your supervisory relationship.

Learn More

MEET
WITH THE
OMBUDSPERSON

Need to speak to the Ombudsperson about your matter? No problem! Just use our booking app to schedule your appointment.

Book Your Appointment

MEET
WITH THE
OMBUDSPERSON

Need to speak to the Ombudsperson about your matter? No problem! Just use our booking app to schedule your appointment.

Book Your Appointment

BECAUSE
FAIRNESS
MATTERS

Does fairness mean sameness? The Fairness Triangle helps explore elements to help better understand the overall concept of fairness.

See our Fairness Guide

BECAUSE
FAIRNESS
MATTERS

Does fairness mean sameness? The Fairness Triangle helps explore elements to help better understand the overall concept of fairness.

See our Fairness Guide

WHAT IS ADMINISTRATIVE FAIRNESS?

Before you make a decision, take the time to review and understand the principles of administrative fairness in order to make the most fair decision possible.

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WRITING EFFECTIVE DECISIONS

So you have to write a decision? This section gives some tips on how to put your thoughts together in a way that makes sense.

Learn More

OTHER HELPFUL RESOURCES

Find other resources about fairness and decision making including quick tips, guides and articles.

See More Resources

COMPLAINTS &
COMPLIMENTS

Do you have some feedback for the Ombudsperson about a recent experience or some thoughts to share about how we can improve our service? Please take a minute to fill out our brief survey. We value your input.

Share your thoughts with us

INDEPENDENT
IMPARTIAL
CONFIDENTIAL

INDEPENDANT
IMPARTIAL
CONFIDENTIAL