Respectful Behaviour Policy

The Ombudsperson commits to treating you with dignity, respect, and courtesy. The same is expected of visitors toward the Ombudsperson or any staff. While expressions of emotion (frustration, sadness, hurt, anger, etc.) are common and understandable, the Ombudsperson deserves to work in a safe, productive, and respectful environment. Please see the situations below* that may result in an end of the Ombudsperson’s involvement.

The Ombudsperson may terminate the Office’s involvement when:  

1. 1. a visitor engages in abusive, threatening, harassing, or offensive conduct towards the Ombudsperson. 

1. 2. the Ombudsperson has reasonable grounds to believe a visitor may be using the Office’s services to engage in abusive, threatening, harassing, or offensive conduct.

1. 3. the Ombudsperson has reasonable grounds to believe a visitor is using the Office’s services improperly, advancing frivolous or vexatious claims, or acting dishonestly or in bad faith. 

If such a situation arises, the Ombudsperson commits to informing you as soon as possible and sharing the next appropriate steps.

*Drawn from the Ombudsperson’s Terms of Reference