As the university is transitioning to an online delivery of service, this office will do the same. As of March 16, 2020, the office will do phone appointments only until further notice. To make an appointment you can contact the office by:

Phone: (250) 721-8357


Please go to  for current university responses to COVID-19 regarding classes, examinations, and academic concessions.

Phone:  250-721-8357


Office: Student Union Building, Room B 205
The office is on the upper level of the Student Union Building. The stairs are located beside the Cinecenta ticket booth. The elevator can be found in the corridor, in the “nook” across from the small coloured tables.

Mailing address

Office of the Ombudsperson
University of Victoria
P.O. Box 3035
Victoria, BC
V8W 3P3 Canada

Office Hours

Monday to Friday 8:30 a.m. to 3:30 p.m.


Tuesday                   9:30 a.m. – 12 noon

Wednesday              1 p.m. – 3:30 p.m.

Thursday                  9:00 a.m. – 12 noon and 1 p.m. – 3:30 p.m.

Walk-ins are welcome, however, the Ombudsperson may not be able to see or speak with you if she is in a meeting with someone. It is suggested that you phone or email in advance to schedule an appointment during regular office hours.

If planning an appeal, please be aware that there may still be deadlines, and information can be obtained from the relevant academic unit. General information can be found here: